Description

ITIL 4 Foundation is part of the “Governance of IS Information Systems” family and represents the basic level of the most widespread ITIL certification available to IT professionals. This new training in the ITIL family is designed to understand participants in modern IT service management, including key concepts and jargon used in the ITIL service lifecycle, how the stages of the lifecycle relate to each other., the processes involved and the recommended practices for optimizing the quality of IT services within an IT department or company.

Who is ITIL 4 Foundation for?

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

Main subjects
ITIL 4 Foundation equips candidates with:

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL 4
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value